Updated on May 8, 2026

Privacy policy

Vianova Health Inc. (collectively referred to herein as “Vianova”, “we”, “our” or “us”), recognizes the importance of protecting personal data we may collect from visitors and any other individual or entity (“Users”, “you”, or “your”) who visit our web sites and who use our application. This Privacy Policy applies to data collection by Vianova and shall apply to your use of the website, www.vianova.ai and other Vianova -related sites, applications, software, communications, capabilities and services (“Services”) accessible on or by any top-level Vianova domain owned by us (each, a “Site” and collectively the “Sites”), but excluding services that state that they are offered under a different privacy policy.

Our Privacy Policy explains: (1) what information we collect; (2) why we collect it; (3) how we use that information; (4) how we may share it; (5) the choices available to you, including how to access, update, or delete your information; and (6) the measures we take to protect your information. Specifically, this Privacy Policy covers the following topics:

When This Privacy Policy Applies
Terms and Conditions
Information We Collect
How We Use Information We Collect
Our Legal Basis for Collecting Personal Data
Information We Share
Retention of Personal Data
Your Privacy Rights and Choices
Third-Party Links
International Data Transfers
How We Protect Personal Data
Children’s Privacy
Direct Marketing and Communications
Vianova Partners
Changes to this Privacy Policy
How to Contact Us

Please familiarize yourself with our privacy practices and let us know if you have any questions. By using the Sites, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Sites.

Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the United States, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. Learn more about our data transfer operations in the “International Transfer” section below. If you do not agree to the transfer, storage and use of your information in the United States, and any other country where we operate, please do not use the Sites or Services.

If you have any questions or comments about this Privacy Policy, please submit a request to support@vianova.ai.

When This Privacy Policy Applies
Terms and Conditions
Information We Collect
How We Use Information We Collect
Our Legal Basis for Collecting Personal Data
Information We Share
Retention of Personal Data
Your Privacy Rights and Choices
Third-Party Links
International Data Transfers
How We Protect Personal Data
Children’s Privacy
Direct Marketing and Communications
Vianova Partners
Changes to this Privacy Policy
How to Contact Us

If you have any questions or comments about this Privacy Policy, please submit a request to support@vianova.ai.

When This Privacy Policy Applies

Our Privacy Policy applies to all of the Services offered by Vianova and its affiliates, including some Vianova Partners, and Services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy. Our Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our Services.

Terms and Conditions

By accessing or using the Sites in any manner, you also agree to be bound by Vianova’s Terms and Conditions (the “Agreement”). Please read the Agreement carefully. If you do not accept all of the terms and conditions contained in or incorporated by reference into the Agreement, please do not use the Sites.

Information We Collect

We collect information, including personal data, to provide better services to all our Users. We use the term “Personal Data” to refer to any information that identifies or can be used to identify you. Common examples of Personal Data include: full name, email address, digital identity, such as a login name or handle, information about your device, and certain metadata.

“Sensitive Personal Data” refers to a smaller subset of Personal Data which is considered more sensitive to the individual, such as race and ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric information, physical or mental health information, medical insurance data, or sexual orientation.

When you use our Services, we collect Personal Data and Sensitive Personal Data in the following ways:

Information You Give to Us

Website

You may choose to provide us with Personal Data about yourself, including your name, organization name, title, address, phone number, and email address by completing forms on our website, such as when you request information about our Services or register for a program.

In some instances, you may elect to provide us with address information. You may also provide us with Personal Data about yourself when you report a problem or have a question about our services.

The Sites offer interactive and social features that permit you to submit content and communicate with us. You may provide Personal Data to us when you post information in these interactive and social features. Please note that your postings in these areas of the Sites may be publicly accessible or accessible to other Users.

Mobile Application

Certain information is required when creating an account to use our Services on the mobile application, such as your name, email address and password.

In addition, in order to improve your experience with the Services, you may choose to provide additional information such as your gender, birth date, ethnicity, weight, height, insurance provider, physical activity, eating habits, health goals, diet preferences, sleep tracking data and other health information, such as heart rate, blood pressure and glucose level. You can choose not to provide certain information, but then you may not be able to register for the Vianova Services or take advantage of some features of the Services.

In connection with the use of the Services, your mobile device may collect certain data points like activity and sleep habits. When your device syncs with Vianova’s application, certain data recorded on your device is transferred from your device to our servers.

Device ID

When using our Services, we or our service provider may collect your unique device ID. We may use such information for internal purposes and to provide you a better experience, such as to troubleshoot application problems you may experience. We may associate device ID with personal information you provide to us. You may learn more about opt out of any anonymous device ID collection via the privacy settings available within your mobile device.
Vianova Partners

We may partner with third parties, such as employers and insurance companies, that offer Vianova Services to their employees and customers. In such cases, those companies may provide us with your name, email address, or other personal data, including sensitive personal data, so that we can invite you to participate or determine your eligibility for particular benefits.
Health and Other Special Categories of Personal Data

Under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”), some demographic, health and/or health-related information that Vianova collects as part of providing the Services may be considered “protected health information” or “PHI.” HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Where applicable, Vianova handles Protected Health Information (“PHI”) in accordance with HIPAA and other applicable laws and regulations. In addition, Vianova Partners shall be contractually bound to protect PHI to the same degree as set forth in this Privacy Policy. All Protected Health Information that Vianova processes is used and disclosed by us as a Business Associate (as defined by HIPAA) according to the terms of a Business Associate Agreement between us and that healthcare provider. Vianova Partners, to the extent they are bound by HIPAA, are also required to describe their privacy practices.

To the extent that information we collect is health data or another special category of Personal Data subject to the European Union’s General Data Protection Regulation, we ask for your explicit consent to process the data. We obtain this consent separately when you take actions leading to our obtaining the data. You can use your account tools to withdraw your consent at any time.
Cookies and Similar Technologies

We and our service providers use various technologies to collect and store information when you visit or interact with our Services. These technologies may include cookies, web beacons, software development kits (“SDKs”), and similar technologies used to support analytics, security, functionality, and performance of the Services. Our third-party analytics providers may include Google and similar service providers.

The technologies we use for automatic data collection may include:

Cookies. A cookie is a small file placed on the hard drive of your computer or device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser settings to refuse cookies, our systems may issue cookies when you access or interact with our Services.

Web Beacons. Pages of our Services or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, or single-pixel gifs) that permit us, for example, to count Users who have visited those pages or opened an email and for other related website statistics, such as measuring the effectiveness of communications and verifying system integrity.

Clickstream Data. Clickstream data is information collected by our systems when you request web pages or interact with the Services. Clickstream data may include information such as the page served, time spent viewing a page, source of the request, type of browser used, the preceding page viewed, and similar usage information. This data helps us analyze how Users interact with the Services and improve functionality and user experience.

Mobile Device Identifiers and SDKs. A mobile SDK is a software component that app developers may include in mobile applications to support analytics, security, functionality, and related services. SDKs and mobile device identifiers may collect information about how Users interact with the Services and mobile applications.

When you use our Services, we collect Personal Data and Sensitive Personal Data in the following ways:

Information You Give to Us

Website:

You may choose to provide us with Personal Data about yourself, including your name, organization name, title, address, phone number, and email address by completing forms on our website, such as when you request information about our Services or register for a program.

In some instances, you may elect to provide us with address information. You may also provide us with Personal Data about yourself when you report a problem or have a question about our services.

The Sites offer interactive and social features that permit you to submit content and communicate with us. You may provide Personal Data to us when you post information in these interactive and social features. Please note that your postings in these areas of the Sites may be publicly accessible or accessible to other Users.

Mobile Application Certain information is required when creating an account to use our Services on the mobile application, such as your name, email address and password. In addition, in order to improve your experience with the Services, you may choose to provide additional information such as your gender, birth date, ethnicity, weight, height, insurance provider, physical activity, eating habits, health goals, diet preferences, sleep tracking data and other health information, such as heart rate, blood pressure and glucose level. You can choose not to provide certain information, but then you may not be able to register for the Vianova Services or take advantage of some features of the Services. In connection with the use of the Services, your mobile device may collect certain data points like activity and sleep habits. When your device syncs with Vianova’s application, certain data recorded on your device is transferred from your device to our servers. Device ID When using our Services, we or our service provider may collect your unique device ID. We may use such information for internal purposes and to provide you a better experience, such as to troubleshoot application problems you may experience. We may associate device ID with personal information you provide to us. You may learn more about opt out of any anonymous device ID collection via the privacy settings available within your mobile device. 3. Vianova Partners We may partner with third parties, such as employers and insurance companies, that offer Vianova Services to their employees and customers. In such cases, those companies may provide us with your name, email address, or other personal data, including sensitive personal data, so that we can invite you to participate or determine your eligibility for particular benefits. 4. Health and Other Special Categories of Personal Data Under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”), some demographic, health and/or health-related information that Vianova collects as part of providing the Services may be considered “protected health information” or “PHI.” HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Where applicable, Vianova handles Protected Health Information (“PHI”) in accordance with HIPAA and other applicable laws and regulations. In addition, Vianova Partners shall be contractually bound to protect PHI to the same degree as set forth in this Privacy Policy. All Protected Health Information that Vianova processes is used and disclosed by us as a Business Associate (as defined by HIPAA) according to the terms of a Business Associate Agreement between us and that healthcare provider. Vianova Partners, to the extent they are bound by HIPAA, are also required to describe their privacy practices. To the extent that information we collect is health data or another special category of Personal Data subject to the European Union’s General Data Protection Regulation, we ask for your explicit consent to process the data. We obtain this consent separately when you take actions leading to our obtaining the data. You can use your account tools to withdraw your consent at any time. 5. Cookies and Similar Technologies We and our service providers use various technologies to collect and store information when you visit or interact with our Services. These technologies may include cookies, web beacons, software development kits (“SDKs”), and similar technologies used to support analytics, security, functionality, and performance of the Services. Our third-party analytics providers may include Google and similar service providers. The technologies we use for automatic data collection may include: Cookies. A cookie is a small file placed on the hard drive of your computer or device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser settings to refuse cookies, our systems may issue cookies when you access or interact with our Services. Web Beacons. Pages of our Services or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, or single-pixel gifs) that permit us, for example, to count Users who have visited those pages or opened an email and for other related website statistics, such as measuring the effectiveness of communications and verifying system integrity. Clickstream Data. Clickstream data is information collected by our systems when you request web pages or interact with the Services. Clickstream data may include information such as the page served, time spent viewing a page, source of the request, type of browser used, the preceding page viewed, and similar usage information. This data helps us analyze how Users interact with the Services and improve functionality and user experience. Mobile Device Identifiers and SDKs. A mobile SDK is a software component that app developers may include in mobile applications to support analytics, security, functionality, and related services. SDKs and mobile device identifiers may collect information about how Users interact with the Services and mobile applications.

How We Use Information We Collect

We use your Personal Data in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:

To provide, operate, maintain, and improve the Services;
To create and manage user accounts and authenticate Users;
To personalize and improve the user experience;
To communicate with Users regarding the Services, support requests, updates, and administrative matters;
To administer programs and provide customer support;
To analyze usage trends, perform analytics, and improve functionality and performance;
To maintain the security, integrity, and availability of the Services;
To detect, investigate, and prevent fraud, unauthorized access, security incidents, and other harmful activity;
To comply with applicable laws, regulations, legal processes, and contractual obligations;
To enforce our Terms and Conditions and other agreements;
To conduct internal research, testing, auditing, and business operations;
To develop new products, features, and services; and
To otherwise fulfill the purpose for which the information was provided.

We may also use information collected through cookies and similar

technologies to understand how Users interact with the Services, improve functionality and performance, enhance user experience, and maintain security.

We may use de-identified or aggregated information for analytics, research, and service improvement purposes in accordance with applicable law.

We will obtain consent where required by applicable law before using Personal Data for a purpose that is materially different from the purposes described in this Privacy Policy.

We use your Personal Data in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:

To provide, operate, maintain, and improve the Services;
To create and manage user accounts and authenticate Users;
To personalize and improve the user experience;
To communicate with Users regarding the Services, support requests, updates, and administrative matters;
To administer programs and provide customer support;
To analyze usage trends, perform analytics, and improve functionality and performance;
To maintain the security, integrity, and availability of the Services;
To detect, investigate, and prevent fraud, unauthorized access, security incidents, and other harmful activity;
To comply with applicable laws, regulations, legal processes, and contractual obligations;
To enforce our Terms and Conditions and other agreements;
To conduct internal research, testing, auditing, and business operations;
To develop new products, features, and services; and
To otherwise fulfill the purpose for which the information was provided.

We may also use information collected through cookies and similar

technologies to understand how Users interact with the Services, improve functionality and performance, enhance user experience, and maintain security.

We may use de-identified or aggregated information for analytics, research, and service improvement purposes in accordance with applicable law.

We will obtain consent where required by applicable law before using Personal Data for a purpose that is materially different from the purposes described in this Privacy Policy.

Our Legal Basis for Collecting Personal Data

Where required by applicable law, Vianova relies on one or more of the following legal bases to collect and process Personal Data:

Your consent, including where you voluntarily provide information or authorize us to process certain categories of Personal Data;
Performance of a contract or taking steps at your request prior to entering into a contract, including providing access to the Services and fulfilling our obligations to you;
Compliance with legal and regulatory obligations; and
Our legitimate business interests, provided such interests are not overridden by your rights and freedoms.

Our legitimate business interests may include:

Operating, maintaining, securing, and improving the Services;
Providing customer support and responding to inquiries;
Understanding how Users interact with the Services;
Conducting analytics, testing, troubleshooting, and product development;
Protecting against fraud, unauthorized access, misuse, and security threats;
Managing business operations and internal administration; and
Communicating with Users regarding the Services and related updates.

Where required by law, we will obtain your consent before processing Personal Data for purposes that require consent. In all circumstances, we will limit our collection and processing of Personal Data to what is reasonably necessary for the purposes described in this Privacy Policy.

Where required by applicable law, Vianova relies on one or more of the following legal bases to collect and process Personal Data:

Your consent, including where you voluntarily provide information or authorize us to process certain categories of Personal Data;
Performance of a contract or taking steps at your request prior to entering into a contract, including providing access to the Services and fulfilling our obligations to you;
Compliance with legal and regulatory obligations; and
Our legitimate business interests, provided such interests are not overridden by your rights and freedoms.

Our legitimate business interests may include:

Operating, maintaining, securing, and improving the Services;
Providing customer support and responding to inquiries;
Understanding how Users interact with the Services;
Conducting analytics, testing, troubleshooting, and product development;
Protecting against fraud, unauthorized access, misuse, and security threats;
Managing business operations and internal administration; and
Communicating with Users regarding the Services and related updates.

Information We Share

We do not share Personal Data with companies, organizations and individuals outside of Vianova unless one of the following circumstances applies:

With Your Consent. We may share Personal Data with companies, organizations, or individuals outside of Vianova when we have your consent to do so or as otherwise permitted by applicable law. Where health and wellness information is involved, Vianova may use or disclose such information to provide, maintain, and improve the Services, support care management and wellness initiatives, conduct internal analytics, and perform research using de-identified or aggregated data in accordance with applicable law.
Enterprise Accounts. Your employer, health plan, healthcare provider, or other sponsoring organization may offer you access to the Services through an enterprise arrangement. In connection with providing the Services, Vianova may share Personal Data with the sponsoring organization as necessary to administer the Services, determine eligibility, provide reporting, support wellness or care management programs, or fulfill contractual obligations. Where required by applicable law, Vianova will obtain appropriate consent prior to sharing health or wellness information. Any use or disclosure of Protected Health Information (“PHI”) will be handled in accordance with applicable law, including HIPAA where applicable.
Your Insurance Provider. If you choose to provide insurance information or participate in a program sponsored by a health plan or insurance provider, Vianova may share relevant Personal Data with your insurance provider or related Vianova Partners as necessary to verify eligibility, administer benefits, support care management or wellness programs, process authorized services, or fulfill contractual and legal obligations. Where required by applicable law, Vianova will obtain appropriate consent prior to sharing health or wellness information. Any use or disclosure of Protected Health Information (“PHI”) will be handled in accordance with applicable law, including HIPAA where applicable.
For External Processing. We provide Personal Data to our affiliates and trusted third-party service providers to process information on our behalf, based on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures. These third parties may include payment processors, cloud hosting providers, analytics providers, technology vendors, customer support providers, and similar service providers that support the operation and delivery of the Services. It is our policy to share Personal Data only with third parties that are contractually obligated to protect the confidentiality and security of such information and to use it solely for the purposes for which it was disclosed. In certain circumstances, your ability to access specific features or services may depend on our ability to share information with these service providers.
For Legal Reasons. We will share Personal Data with companies, organizations or individuals outside of Vianova if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental request.
- Enforce applicable Terms of Use, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Vianova, our Users or the public as required or permitted by law.

We attempt to notify Users about legal demands for their Personal Data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

Business Transfers. If we establish a new related entity, are acquired by or merged with another organization, or if substantially all of our assets are transferred to another organization, Personal Data about our Users is often a transferred business asset. In the event that Vianova itself or substantially all of our assets are acquired, Personal Data about our Users may be one of the transferred assets.

Non-Personal and Aggregate Site Use Information. Vianova may compile and share your information in aggregated form (i.e., in a manner that would not personally identify you) or in de-identified form so that it cannot reasonably be used to identify an individual (“De-Identified Information”). We may disclose such De-Identified Information publicly and to third parties, for example, in public reports about exercise and activity, or to Vianova Partners under agreement with us. Vianova may also disclose De-Identified Information for general research purposes and in research collaborations with third parties, such as universities, hospitals or other laboratories to determine the prevalence of particular conditions among Users or to determine whether a User might be suitable for research or clinical trials. Vianova may also use De-Identified Information for commercial collaborations with private companies for purposes such as product design or enhancement of Services.

We do not share Personal Data with companies, organizations and individuals outside of Vianova unless one of the following circumstances applies:

With Your Consent. We may share Personal Data with companies, organizations, or individuals outside of Vianova when we have your consent to do so or as otherwise permitted by applicable law. Where health and wellness information is involved, Vianova may use or disclose such information to provide, maintain, and improve the Services, support care management and wellness initiatives, conduct internal analytics, and perform research using de-identified or aggregated data in accordance with applicable law.
Enterprise Accounts. Your employer, health plan, healthcare provider, or other sponsoring organization may offer you access to the Services through an enterprise arrangement. In connection with providing the Services, Vianova may share Personal Data with the sponsoring organization as necessary to administer the Services, determine eligibility, provide reporting, support wellness or care management programs, or fulfill contractual obligations. Where required by applicable law, Vianova will obtain appropriate consent prior to sharing health or wellness information. Any use or disclosure of Protected Health Information (“PHI”) will be handled in accordance with applicable law, including HIPAA where applicable.
Your Insurance Provider. If you choose to provide insurance information or participate in a program sponsored by a health plan or insurance provider, Vianova may share relevant Personal Data with your insurance provider or related Vianova Partners as necessary to verify eligibility, administer benefits, support care management or wellness programs, process authorized services, or fulfill contractual and legal obligations. Where required by applicable law, Vianova will obtain appropriate consent prior to sharing health or wellness information. Any use or disclosure of Protected Health Information (“PHI”) will be handled in accordance with applicable law, including HIPAA where applicable.
For External Processing. We provide Personal Data to our affiliates and trusted third-party service providers to process information on our behalf, based on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures. These third parties may include payment processors, cloud hosting providers, analytics providers, technology vendors, customer support providers, and similar service providers that support the operation and delivery of the Services. It is our policy to share Personal Data only with third parties that are contractually obligated to protect the confidentiality and security of such information and to use it solely for the purposes for which it was disclosed. In certain circumstances, your ability to access specific features or services may depend on our ability to share information with these service providers.
For Legal Reasons. We will share Personal Data with companies, organizations or individuals outside of Vianova if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental request.
- Enforce applicable Terms of Use, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Vianova, our Users or the public as required or permitted by law.

Business Transfers. If we establish a new related entity, are acquired by or merged with another organization, or if substantially all of our assets are transferred to another organization, Personal Data about our Users is often a transferred business asset. In the event that Vianova itself or substantially all of our assets are acquired, Personal Data about our Users may be one of the transferred assets.

Non-Personal and Aggregate Site Use Information. Vianova may compile and share your information in aggregated form (i.e., in a manner that would not personally identify you) or in de-identified form so that it cannot reasonably be used to identify an individual (“De-Identified Information”). We may disclose such De-Identified Information publicly and to third parties, for example, in public reports about exercise and activity, or to Vianova Partners under agreement with us. Vianova may also disclose De-Identified Information for general research purposes and in research collaborations with third parties, such as universities, hospitals or other laboratories to determine the prevalence of particular conditions among Users or to determine whether a User might be suitable for research or clinical trials. Vianova may also use De-Identified Information for commercial collaborations with private companies for purposes such as product design or enhancement of Services.

Your Failure to Provide Personal Data

Your provision of Personal Data is required in order to use certain parts of our services and our programs. If you fail to provide such Personal Data, you may not be able to access and use our Services and/or our programs, or parts of our Services and/or our programs.

Our Retention of Your Personal Data

We may retain your Personal Data for a period of time consistent with the original purpose for collection. For example, we keep your Personal Data for no longer than reasonably necessary for your use of our programs and Services and for a reasonable period of time afterward. We also may retain your Personal Data during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

We retain your Personal Data even after your business relationship with us ends if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Use, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed.

Your Choices and Accessing, Updating or Deleting Your Personal Data

Whenever you use our Services, we aim to provide you with choices about how we use your Personal Data. We also aim to provide you with access to your Personal Data. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. Subject to applicable law, you may obtain a copy of personal information we maintain about you or you may update or correct inaccuracies in that information by contacting us. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated in the How to Contact Us section below.

Your Rights With Respect to Personal Data

Some data protection laws, including the European Union’s General Data Protection Regulation (“GDPR”), corresponding legislation in the United Kingdom, and some U.S. state laws such as California Consumer Privacy Act (“CCPA”), provide you with certain rights in connection with Personal Data you have shared with us. If you are resident in the European Economic Area or an applicable U.S. state, you may have the following rights:

The right to be informed. You are entitled to be informed of the use of your Personal Data. This Privacy Policy provides such information to you.
The right of access. You have the right to request a copy of your Personal Data which we hold about you.
The right of correction. You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date.
The right to be forgotten. You have the right to request us, at any time, to delete your Personal Data from our servers and to erase your Personal Data when it is no longer necessary for us to retain such data. Note, however, that deletion of your Personal Data will likely impact your ability to use our services.
The right to object (opt-out). You have the right to opt-out of certain uses of your Personal Data, such as the processing of your health information, at any time.
The right to data portability. You have the right to a “portable” copy of your Personal Data that you have submitted to us. Generally, this means your right to request that we move, copy or transmit your Personal Data stored on our servers / IT environment to another service provider’s servers / IT environment.
The right to refuse to be subjected to automated decision making, including profiling. You have the right not to be subject to a decision and insist on human intervention if the decision is based on automated processing and produces a legal effect or a similarly significant effect on you.
The right to lodge a complaint with supervisory authority.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here.

If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process Personal Data about you in order to provide our Services or our Sites, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request.

In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

The right to be informed. The right to be informed. You are entitled to be informed of the use of your Personal Data. This Privacy Policy provides such information to you.
The right of access. You have the right to request a copy of your Personal Data which we hold about you.
The right of correction: You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date.
The right to be forgotten: You have the right to request us, at any time, to delete your Personal Data from our servers and to erase your Personal Data when it is no longer necessary for us to retain such data. Note, however, that deletion of your Personal Data will likely impact your ability to use our services.
The right to object (opt-out): You have the right to opt-out of certain uses of your Personal Data, such as the processing of your health information, at any time.
The right to data portability: You have the right to a “portable” copy of your Personal Data that you have submitted to us. Generally, this means your right to request that we move, copy or transmit your Personal Data stored on our servers / IT environment to another service provider’s servers / IT environment.
The right to refuse to be subjected to automated decision making, including profiling: You have the right not to be subject to a decision and insist on human intervention if the decision is based on automated processing and produces a legal effect or a similarly significant effect on you.
The right to lodge a complaint with a supervisory authority.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here.

Changing or Deleting Your Information

You may update or correct information about yourself by making changes to your profile by emailing us at support@vianova.ai. If you completely delete all such information, then your account may become deactivated. We may retain an archived copy of your records as required by law, to comply with our legal obligations, to resolve disputes, to enforce our agreements or for other legitimate business purposes.

We may contact you to request that you update your Personal Data on a regular basis to ensure its integrity for the purposes of ongoing data management.

Our Opt-in/Opt-out Policy

By providing an email address on the Vianova Sites or Services, you agree that we may contact you in the event of a change in this Privacy Policy, to provide you with any Service related notices, or to provide you with information about our events, invitations, or related educational information.

For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative action by a User to submit or receive information, as the case may be.

We currently provide the following opt-out opportunities:

At any time, you can follow a link provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from us or a Vianova Partner to unsubscribe from the service.
At any time, you can contact us through support@vianova.ai or the address or telephone number provided below to unsubscribe from the service and opt-out of our right per your consent under the terms of this Privacy Policy to share your Personal Data.

Notwithstanding anything else in this Privacy Policy, please note that we always reserve the right to contact you in the event of a change in this Privacy Policy, or to provide you with any service related notices.

For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative action by a User to submit or receive information, as the case may be.

We currently provide the following opt-out opportunities:

At any time, you can follow a link provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from us or a Vianova Partner to unsubscribe from the service.
At any time, you can contact us through support@vianova.ai or the address or telephone number provided below to unsubscribe from the service and opt-out of our right per your consent under the terms of this Privacy Policy to share your Personal Data.

International Transfer

We are committed to complying with applicable laws, regulations and mandatory government standards regarding the protection of Personal Data.

Since we are a global organization, Personal Data and any additional information submitted may be used globally in connection with employment, business processes within Vianova, or communicating with our Vianova Partners. Therefore, Personal Data may be transferred to such entities worldwide, where it will be processed in accordance with this Privacy Policy and laws that are applicable in each country. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.

If we transfer your Personal Data out of your jurisdiction, we will implement suitable safeguards and rely on legally-provided mechanisms to lawfully transfer data across borders to ensure that your Personal Data is protected.

We are committed to complying with applicable laws, regulations and mandatory government standards regarding the protection of Personal Data.

How We Protect Personal Data

Vianova maintains administrative, technical and physical safeguards designed to protect the User's Personal Data and information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account technological reality, cost, the scope, context and purposes of processing weighted against the severity and likelihood that the processing could threaten individual rights and freedoms. For example, we restrict access to personal information to Vianova employees, contractors, business partners and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. We use commercially reasonable security measures such as encryption, firewalls, and Secure Socket Layer software (SSL) or hypertext transfer protocol secure (HTTPS) to protect Personal Data.

If Vianova collects account information for payment or credit, Vianova will use the information only to complete the task for which the account information was offered.

Children

The Site is not intended for use by children. We do not intentionally gather Personal Data about United States visitors who are under the age of 13 or about European Union, United Kingdom or Swiss visitors who are under the age of 16. If a child has provided us with Personal Data, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under the ages of 13 or 16 in the applicable jurisdictions, please contact us at support@vianova.ai. If we learn that we have inadvertently collected the personal information of a child under the minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

Communications Preferences and “Do Not Track” Signals

Vianova may send Users administrative communications, service-related notices, security updates, and other information related to the Services. Users may also choose to receive optional communications such as newsletters or product updates and may opt out of those communications at any time by following the unsubscribe instructions included in such communications or by contacting us at support@vianova.ai.

Vianova does not disclose Personal Data to third parties for their own direct marketing purposes.

Some web browsers may transmit “Do Not Track” (“DNT”) signals. Because there is currently no industry-standard response to such signals, Vianova does not respond to DNT signals at this time. Users may control cookies and certain tracking technologies through their browser or device settings.

Vianova does not disclose Personal Data to third parties for their own direct marketing purposes.

Vianova Partners

Vianova customers, including employers, and health plans (“Vianova Partners”), engage us to deliver Services to their employees, members and other users. Partner Information, Information about our Partner’s Contacts and Archival Information (each defined below) are governed by this Privacy Policy, the Vianova Terms and Conditions and any other services agreements between Vianova and the applicable Partner.

Vianova Partner Information. We collect information about individuals within our Vianova Partners organization (“Partner Information”). Partner Information may include information related to the Partner’s account, name, work email address, work phone number, job title or similar kinds of information. We use Partner Information to support the Partner account, maintain our business relationship with the Partner, respond to Partner inquiries, or perform accounting functions. Vianova Partners may update personal information and password by logging into the Vianova Platform and updating their account. Vianova Partners may contact Vianova support in order to delete their Personal Data. In some cases, we may not be able to delete Partner Information, and in such cases we will tell you why.

Information about our Partners' Contacts. We collect information about any contacts, such as practice groups, employees, insured parties, and others, that may be uploaded into the Vianova Platform (“Information about our Partners’ Contacts”). Information about our Partner’s Contacts may include name, e-mail address, phone number, job title, or similar kinds of information. We use Information about our Partner’s Contacts for the purposes of providing Services to such contacts. Vianova Partners may update or delete Information about their contacts in the Vianova Platform. Vianova Partners may also contact Vianova support in order to update and delete such information. In some cases, we may not be able to delete such information, and in such cases we will tell you why.

Archival Information. We collect User information for archival purposes on behalf of, and as directed by, our Vianova Partners for the purpose of improving health management. This information may include User Personal Data, User interactions and communications related to the Services, User medical measurements, among other forms of data or electronic communications (“Archival Information”). Our Vianova Partner’s privacy policies or practices apply to Archival Information, the purposes for which the Vianova Partner collects Archival Information, how the Vianova Partner may use Archival Information and what choices the individual may have with respect to Archival Information. Individuals must contact the applicable Vianova Partner in order to correct, amend, or delete their information, or to opt out of any collection, uses or disclosure of their information by our Vianova Partner.

Automatically Collected Information. We collect information automatically about how our Vianova Partners use our services (“Automatically Collected Information”). We do this via data collection technologies such as cookies, web beacons, gifs or other tracking technologies. We collect this information in order to monitor, support and improve our services or to provide Vianova Partners with certain customized features. We may use Automatically Collected Information to tell us how our Vianova Partners use our services, to improve our services or develop new products, services or features. We may combine this information with other information we collect.

We treat Partner Information, Information about our Partner’s Contacts, Archival Information and Automatically Collected Information as the confidential and proprietary information of our Vianova Partners, subject to the terms of the Vianova Terms and Conditions and any other service agreement between Vianova and the Partner. We do not share Partner Information, Information about our Partner’s Contacts, Archival Information or Automatically Collected Information with third parties unless directed to do so by our Partner, as may be necessary to provide services to the Partner, to our advisors, affiliates, representatives, agents, service providers, in connection with a business transaction (such as a merger or sale), as allowed under the terms of our agreement with our Partner, or in response to a court order, subpoena, warrant or to comply with a legal requirement or to cooperate with an investigation. We may disclose Partner Information, Information about our Partner’s Contacts, Archival Information or Automatically Collected Information for the aforementioned reasons, or in order to protect our rights or the rights of our affiliates, Vianova Partners, business partners or service providers.

We will retain Partner Information we process on behalf of our Vianova Partners for as long as needed to provide services to our Partner, or for the period of time requested by a particular Partner.

Vianova Partners

Vianova Partner Information. We collect information about individuals within our Vianova Partners organization (“Partner Information”). Partner Information may include information related to the Partner’s account, name, work email address, work phone number, job title or similar kinds of information. We use Partner Information to support the Partner account, maintain our business relationship with the Partner, respond to Partner inquiries, or perform accounting functions. Vianova Partners may update personal information and password by logging into the Vianova Platform and updating their account. Vianova Partners may contact Vianova support in order to delete their Personal Data. In some cases, we may not be able to delete Partner Information, and in such cases we will tell you why.

Information about our Partners’ Contacts. We collect information about any contacts, such as practice groups, employees, insured parties, and others, that may be uploaded into the Vianova Platform (“Information about our Partners’ Contacts”). Information about our Partner’s Contacts may include name, e-mail address, phone number, job title, or similar kinds of information. We use Information about our Partner’s Contacts for the purposes of providing Services to such contacts. Vianova Partners may update or delete Information about their contacts in the Vianova Platform. Vianova Partners may also contact Vianova support in order to update and delete such information. In some cases, we may not be able to delete such information, and in such cases we will tell you why.

Archival Information. We collect User information for archival purposes on behalf of, and as directed by, our Vianova Partners for the purpose of improving health management. This information may include User Personal Data, User interactions and communications related to the Services, User medical measurements, among other forms of data or electronic communications (“Archival Information”). Our Vianova Partner’s privacy policies or practices apply to Archival Information, the purposes for which the Vianova Partner collects Archival Information, how the Vianova Partner may use Archival Information and what choices the individual may have with respect to Archival Information. Individuals must contact the applicable Vianova Partner in order to correct, amend, or delete their information, or to opt out of any collection, uses or disclosure of their information by our Vianova Partner.

Automatically Collected Information: We collect information automatically about how our Vianova Partners use our services (“Automatically Collected Information”). We do this via data collection technologies such as cookies, web beacons, gifs or other tracking technologies. We collect this information in order to monitor, support and improve our services or to provide Vianova Partners with certain customized features. We may use Automatically Collected Information to tell us how our Vianova Partners use our services, to improve our services or develop new products, services or features. We may combine this information with other information we collect.

We will retain Partner Information we process on behalf of our Vianova Partners for as long as needed to provide services to our Partner, or for the period of time requested by a particular Partner.

Changes to this Privacy Policy

Our Privacy Policy may change from time to time. We may update this Privacy Policy from time to time in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services or programs, email notification or privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

How to Contact Us

If you have any specific questions about this Privacy Policy, you can contact us via email or phone or by writing to us at the address below:

Send email to: support@vianova.ai

Send mail to our address:

Vianova Health, Inc.

Attn: Privacy Policy Inquiry

3434 Washington Blvd. Ste 1300

Arlington, VA 22201

USA

If you have any specific questions about this Privacy Policy, you can contact us via email or phone or by writing to us at the address below:

Send email to: support@vianova.ai

Send mail to our address:

Vianova Health, Inc.

Attn: Privacy Policy Inquiry

3434 Washington Blvd. Ste 1300

Arlington, VA 22201

USA

Privacy policy

When This Privacy Policy Applies

Terms and Conditions

Information We Collect

How We Use Information We Collect

Our Legal Basis for Collecting Personal Data

Information We Share

Your Failure to Provide Personal Data

Our Retention of Your Personal Data

Your Choices and Accessing, Updating or Deleting Your Personal Data

Your Rights With Respect to Personal Data

Changing or Deleting Your Information

Our Opt-in/Opt-out Policy

International Transfer

How We Protect Personal Data

Children

Communications Preferences and “Do Not Track” Signals

Vianova Partners

Changes to this Privacy Policy

How to Contact Us

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